Websites that keep
working after hours.

Yes, and it is the core of what we do. Sites are built around the enquiry rather than around a brochure, so a customer can request a quote, book a time or pay you without waiting for someone in the office to reply to an email. We handle the writing, the design, the hosting setup and the technical work that gets you appearing in local search results. If you already have a site that is not bringing in work, we will look at it first and tell you whether it is worth rebuilding or whether the problem is somewhere else.

Most of them close the gap between an enquiry arriving and somebody acting on it. When a quote goes out and the customer does not reply, the follow-up happens on its own for as long as you want it to continue. When a call comes in while your team is on the tools, the caller gets a text back within seconds instead of hearing it ring out. Once a job is marked complete, a review request goes out at the point the customer is most likely to write one. Reminders sent before a booked appointment reduce the number of times you arrive at an empty house. These run on the software you already pay for, so this is usually a matter of connecting things properly rather than buying another subscription.

No, and getting rid of it is usually the change staff notice first. As a certified ServiceM8 partner we build the quote, invoice, job and safety forms your team fills in on a phone or tablet while they are on site. Those forms can carry their own logic, so a field only appears when an earlier answer makes it relevant, and a photo can be made compulsory before a job is allowed to be closed. Totals calculate inside the form instead of being worked out by hand. The information reaches the office the moment the job is finished, so nobody spends Friday afternoon typing up a week of dockets.

Yes, this is a large part of the work and often the more valuable half. A website brings enquiries in, but whether they turn into paid work depends on what happens next, so we work on that side as well. That means how jobs get scheduled and dispatched, how quotes are issued and chased when they go quiet, how invoices go out and actually get paid, and which staff can see or change what. We do this in ServiceM8 most of the time because we are a certified partner and it suits trade businesses, but if you already run on something else and do not want to move, we will work in that instead.

Most websites go live within one to two weeks of starting. The limiting factor is rarely the build itself, it is how quickly we can get material from you, so photos of completed jobs and your service and pricing details are worth putting together early. Automations tend to move faster because they are configuration rather than design work. ServiceM8 setup varies more, depending on how many forms you need and whether we are building a new account or repairing one that has been running for years. We give you a firm timeframe for that after looking at the account rather than estimating it beforehand.

You can start with one, and most businesses do. The right place to begin depends on where work is currently getting stuck. If enquiries are not reaching you at all, the website comes first. If they reach you and then go cold, the follow-up automations matter more. If your team is still writing on paper in the field, start with ServiceM8 and the forms. If the work is coming in but invoices go out late and the admin never gets on top of itself, the operations setup is the bottleneck. Each piece is useful on its own, and staging them spreads the cost rather than asking you to commit to everything at once.

We are based on the Gold Coast in Queensland and work with trade and service businesses across Australia. Very little of what we do requires being in the same room, so remote delivery is the norm and it keeps the cost down for you. If you would rather meet face to face, we can do that on the Gold Coast and in Brisbane. If you are in another state, we will agree call times that suit your working day rather than expecting you to fit around Queensland hours.